Privacy Policy

Effective Date: 21 August 2025

1. Who We Are

Thorpe Footcare Clinic ("we", "us") operates this website. We are committed to protecting your privacy and complying with UK data protection law (UK-GDPR and the Data Protection Act 2018).

2. What Data We Collect

We keep data collection to a minimum. Through this website, we only collect:

• Essential cookies required for site functionality.
• Contact form enquiries (via Netlify).
• Appointment bookings (via Cliniko).

We do not use analytics, tracking, or marketing cookies.

3. Cookies

This website uses essential cookies only. These are strictly necessary for security and functionality. We do not use cookies for analytics, advertising, or tracking.

4. Contact Form

If you submit a contact form on our website:

• Your details (such as name, email address, and message) are processed by Netlify, our website hosting provider.
• Netlify then securely forwards the message to our clinic's business email address.
• We use this information solely to respond to your enquiry. We do not use it for marketing.
• We retain contact form submissions only as long as necessary to resolve your enquiry, after which they are deleted or archived in line with our retention policy.

You can view Netlify's Privacy Policy here: https://www.netlify.com/privacy/

5. Online Bookings via Cliniko

When you book an appointment online, you are using Cliniko, a third-party booking system provided by Red Guava Pty Ltd. Any personal information you submit (such as your name, contact details, and appointment information) is collected and processed by Cliniko on our behalf.

For details on how Cliniko manages your data, please refer to their Privacy Policy:

👉 Cliniko Privacy Policy

6. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Legitimate interests: responding to enquiries via the contact form.
• Contract: providing healthcare services you request through bookings.
• Legal obligation: maintaining records as required by healthcare regulations.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (where legally permissible).
• Restrict or object to processing in certain circumstances.
• Data portability (receive your data in a structured, commonly used format).

To exercise these rights, please contact us at info@thorpeclinic.com or through our contact form.

If your data was collected through Cliniko's booking system, some requests may be managed through Cliniko directly.

8. Security

We take reasonable measures to protect your information. Cliniko applies encryption and secure infrastructure for booking data, while Netlify secures form submissions before they reach our business email.

9. Data Retention

Contact form enquiries: retained only until resolved, or for up to 12 months if needed for reference.

Booking data: retained within Cliniko in line with legal and medical record-keeping requirements.

10. Updates

We may update this Privacy Policy from time to time. Changes will be published here with a new effective date.